Good news! Your new account is ready for you to start saving
Your next steps… 1 - complete your registration for our Online Service, and then 2 - pay money into your new account.
Please note you will need to fund your account within 15 days otherwise your account will be closed.
If you’re opening this account in joint names, the other account holder will also need to register for our Online Service.
1 - Complete your registration for our Online Service:
We’ve sent you two emails; one gives you a link to set up your password and memorable word, and the other gives you your username.
Once you’ve followed the instructions, you’ll be able to pay into your account (see below).
To complete your registration, we’ll send you a verification code within the next working day. Existing customers will receive this by post and new customers by email. Please follow the instructions provided. You can still pay money in before receiving or entering this code. Once you’ve entered your verification code, if you’re an existing customer you’ll be able to move money between accounts online. Until then you’ll need to call us to transfer existing savings to your new account.
If you haven’t seen any of these emails, please check your junk or spam folders before contacting us.
2 - How to pay in:
Bank transfer Log in to your new savings account and click on ‘Pay money in’ to find the details that your bank or building society will need.
Debit card Log in to your new savings account and click on ‘Pay money in’. Select ‘Use a card now’ to make the payment.
Transfer money from an existing savings account with us (subject to normal withdrawal terms of the paying account). Once you’ve entered your verification code, you can move money between your accounts. Select the account you’d like to withdraw from and click ‘Take money out’.
Cheque (if your new account allows cheque payments). Please make cheques payable to “Family Building Society” followed by your account number. You can find your 10-digit account number by clicking the ‘Pay money in’ button once you’re logged in. If the cheque you’re using to open your account is not drawn from an account in your name, please contact our Family Service Team before you send it to us.
For full details of how to pay money in, please check our website or your Product Features leaflet. If you need another copy of this, please contact our Family Service Team on 03330 140144.
Thank you for saving with Family Building Society.
We have been unable to verify your identity and activate your account.
It is important that you do not send us any funds until we have emailed you. There may be times when we need to contact you on our secure messaging portal or by post to let you know what we need to complete your application.
In the meantime, you can complete your registration for our Online Service.
You will receive two other emails: one will provide a link to set up your password and memorable word, and the other will provide your username.
We will also send you a verification code, existing customers will receive this by post and new customers by email by the end of the next working day after you applied. Once we have received your identity documents and confirmed your account is active, you do not need to wait for the verification code to pay into your account.
If you haven’t seen any of these emails, please check your junk or spam folders before contacting us.
If you no longer wish to proceed with your registration for the Online Service, you can return to Family Building Society.
Please note that as you have started an application, you may receive reminders to send in identification and/or funding. If you no longer wish to open your account, these can be disregarded.
Supporting documentation
Under the Money Laundering Regulations and Financial Services Authority rules, we are required to verify both the name, address and date of birth of investors. To do this, we will ordinarily use an electronic verification system.
For online applications, you will also need to supply a certified copy of a full UK photo driving licence or a valid UK or EU passport, or an original utility bill which is less than 3 months old (not a mobile phone bill).
